Question 1

How do I place an order?

Accepted Answer

Shop DROP 001 at shop.sublimnl.co, choose your item and options, then complete checkout. The store remains password protected ahead of the October 12, 2026 launch.

Question 2

How long does order processing take?

Accepted Answer

Order processing takes 1–3 business days, excluding weekends and holidays. Processing and carrier transit are separate; transit begins after dispatch. If we cannot dispatch your order within the stated processing timeframe, we will contact you about the delay and available options, including cancellation and a refund where required by applicable law.

Question 3

What are the U.S. shipping rates and transit estimates?

Accepted Answer

Standard U.S. Shipping is $8 for orders under $100. Orders of $100 or more qualify for Complimentary Standard U.S. Shipping. Express U.S. Shipping is $15 at every order total, including $100 or more, and is excluded from complimentary shipping. Applicable shipping charges are shown at checkout. Standard transit is an estimated 2–5 business days after dispatch. Express transit is an estimated 1–2 business days after dispatch. Transit estimates apply where supported by the selected carrier and are not delivery guarantees.

Question 4

Does Express shipping shorten processing?

Accepted Answer

Express shipping does not shorten the 1–3 business day processing timeframe. Processing and transit are separate, and delivery estimates are not guarantees.

Question 5

Do you ship internationally?

Accepted Answer

U.S. shipping only. International shipping is currently unavailable.

Question 6

How can I track my order?

Accepted Answer

Orders are fulfilled directly by SUBLIMNL from Los Angeles, California. Carriers may include USPS and UPS. You will receive tracking information once your order ships. For shipping or tracking questions, email info@sublimnl.co and include your order number.

Question 7

What are the refund and exchange terms?

Accepted Answer

All sales are final, except where applicable law requires a refund, replacement or other remedy. Other refunds or exchanges may be approved at SUBLIMNL’s discretion. Submit discretionary refund or exchange requests within 60 days after receiving the item. Email info@sublimnl.co with your order number and reason for the request, and contact us before returning anything. Approved requests receive individual instructions. These reporting periods and final-sale terms do not override statutory consumer or warranty rights. Damage does not automatically become the customer’s fault after 30 days. The terms presented for an existing purchase and any rights that cannot be excluded by law remain protected.

Question 8

What if my item is defective, damaged or incorrect?

Accepted Answer

Inspect orders upon receipt and report defective, damaged or incorrect items immediately, within 30 days of receipt for consideration under this policy. Email info@sublimnl.co with your order number and a description of the issue before returning anything. These reporting periods and final-sale terms do not override statutory consumer or warranty rights. Damage does not automatically become the customer’s fault after 30 days. The terms presented for an existing purchase and any rights that cannot be excluded by law remain protected.

Question 9

Can I cancel an order?

Accepted Answer

Email info@sublimnl.co with your order number and cancellation request. Cancellation may not be possible after fulfillment begins. Statutory consumer rights remain protected.

Question 10

How can I contact SUBLIMNL?

Accepted Answer

Email info@sublimnl.co for customer support, privacy requests, legal matters, refunds, exchanges or accessibility assistance. You can email us while the store is password protected.