Terms & Conditions

Welcome to SUBLIMNL (Subliminal LA). These Terms & Conditions apply to our online store and purchases from us. Please review them before ordering. By placing an order, you agree to the terms presented for that purchase, to the extent permitted by law. If you do not agree, do not place an order. Our store is hosted on Shopify.

Read the store’s Terms of Service. These store terms describe purchases from our Shopify store, which is separate from this SUBLIMNL website.

You must be legally able to enter a purchase agreement, or have a parent or legal guardian make the purchase for you. Provide accurate contact, payment, and shipping details, use only payment methods you are authorized to use, and keep account access secure. Do not misuse the store, interfere with its security, introduce malicious software, infringe others’ rights, or use bots to bypass purchase limits.

Product descriptions, sizes, colors, availability, and prices appear on product pages. Screens may display colors differently. We may correct errors, but corrections do not remove your rights regarding an existing purchase. The currency, applicable taxes, shipping charges, and total payable are shown before you complete checkout. Promotions are subject to their disclosed conditions.

An order acknowledgment confirms receipt of your order. We may decline or cancel an order for stock shortages, suspected fraud, an obvious pricing error, or a disclosed purchase limit, subject to law. We will notify you and refund any payment collected for canceled items. We will not substitute products or increase an accepted order’s price without your agreement.

U.S. shipping only. International shipping is currently unavailable.

Order processing takes 1–3 business days, excluding weekends and holidays. Processing and carrier transit are separate; transit begins after dispatch.

Standard U.S. Shipping is $8 for orders under $100. Orders of $100 or more qualify for Complimentary Standard U.S. Shipping. Express U.S. Shipping is $15 at every order total, including $100 or more, and is excluded from complimentary shipping. Applicable shipping charges are shown at checkout.

Standard transit is an estimated 2–5 business days after dispatch. Express transit is an estimated 1–2 business days after dispatch. Transit estimates apply where supported by the selected carrier and are not delivery guarantees.

Express shipping does not shorten the 1–3 business day processing timeframe. Processing and transit are separate, and delivery estimates are not guarantees.

Orders are fulfilled directly by SUBLIMNL from Los Angeles, California. Carriers may include USPS and UPS.

You will receive tracking information once your order ships. For shipping or tracking questions, email info@sublimnl.co and include your order number.

If we cannot dispatch your order within the stated processing timeframe, we will contact you about the delay and available options, including cancellation and a refund where required by applicable law.

If we cannot ship within the promised time, or within the legally applicable period when no time is stated, we will provide the required delay notice and a choice to consent to the delay or receive a refund for unshipped merchandise. Preorder timing, if offered, will be disclosed before purchase.

Contact us about missing, damaged, or incorrect deliveries so we can investigate. Email info@sublimnl.co with your order number. Nothing here limits your rights concerning delivery or risk of loss under applicable law.

All sales are final, except where applicable law requires a refund, replacement or other remedy. Other refunds or exchanges may be approved at SUBLIMNL’s discretion.

Submit discretionary refund or exchange requests within 60 days after receiving the item. Email info@sublimnl.co with your order number and reason for the request, and contact us before returning anything. Approved requests receive individual instructions.

Inspect orders upon receipt and report defective, damaged or incorrect items immediately, within 30 days of receipt for consideration under this policy. Email info@sublimnl.co with your order number and a description of the issue before returning anything.

These reporting periods and final-sale terms do not override statutory consumer or warranty rights. Damage does not automatically become the customer’s fault after 30 days. The terms presented for an existing purchase and any rights that cannot be excluded by law remain protected.

Email info@sublimnl.co before returning anything. A cancellation request may not be possible after fulfillment begins.

SUBLIMNL branding, artwork, photographs, and store content belong to us or our licensors. You may use the site for personal shopping and retain records of your purchases. Commercial reproduction or misuse requires the rights holder’s permission, except where law permits otherwise. Third-party links and optional services have their own terms; their inclusion does not transfer responsibility for our own obligations.

Our Privacy Policy explains how personal information is handled. You can opt out of applicable advertising data sharing through Your Privacy Choices. For help accessing the store or completing a purchase, see our Accessibility statement or contact us.

Marketing enrollment is voluntary. If you separately opt into SUBLIMNL marketing texts, you agree to receive recurring messages, which may include promotions, product launches, and cart reminders, using automated technology at the number you provide. Message frequency varies; message and data rates may apply. Consent is not a condition of purchase. Any additional program details are shown at enrollment.

Reply STOP to the number that sent the message to unsubscribe; a confirmation message may follow. Reply HELP or email info@sublimnl.co for help. Tell us if your number changes. Carriers are not responsible for delayed or undelivered messages. Unsubscribe from marketing emails using the link in the email. Necessary order communications may continue.

We work to keep the store accurate and available, but interruptions and errors can occur. To the extent permitted by law, we do not promise uninterrupted or error-free access. Nothing in these terms excludes mandatory warranties, limits liability that cannot lawfully be limited, excuses fraud or willful misconduct, or waives rights under California consumer protection law or other applicable law. Your remedies for defective goods and our failure to fulfill an order remain available.

California law governs these terms, without overriding mandatory protections of another jurisdiction that apply to you. Please contact us first if you have a concern so we can try to resolve it. You retain the right to use courts or other remedies available under law. These terms do not require arbitration or waive class-action rights.

We may update these terms by posting a revised version and date, with additional notice where required. The version presented when you order governs that purchase unless a legally valid change is agreed. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.

SUBLIMNL / Subliminal LA
info@sublimnl.co