Customer Care
Returns & Exchanges
Final-sale terms, discretionary refund and exchange requests, and support for damaged or incorrect SUBLIMNL orders.
Last updated: October 10, 2026
Final-sale terms
All sales are final, except where applicable law requires a refund, replacement or other remedy. Other refunds or exchanges may be approved at SUBLIMNL’s discretion.
Request a refund or exchange
Submit discretionary refund or exchange requests within 60 days after receiving the item. Email info@sublimnl.co with your order number and reason for the request, and contact us before returning anything. Approved requests receive individual instructions.
Damaged, defective, or incorrect items
Inspect orders upon receipt and report defective, damaged or incorrect items immediately, within 30 days of receipt for consideration under this policy. Email info@sublimnl.co with your order number and a description of the issue before returning anything.
Cancellation
Contact info@sublimnl.co with your order number and cancellation request. Cancellation may not be possible after fulfillment begins.
Consumer rights
These reporting periods and final-sale terms do not override statutory consumer or warranty rights. Damage does not automatically become the customer’s fault after 30 days. The terms presented for an existing purchase and any rights that cannot be excluded by law remain protected.
Read the store’s Refunds and Exchanges Policy. Nothing on this page limits rights or remedies that cannot be excluded under applicable consumer law. See our Terms & Conditions.